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Privacy Policy

Information Collection and Use

Our Site and mobile applications use forms to collect contact information (including your name, address, telephone number, and email address) so you can place orders, request information and support, and make product suggestions. For certain services, we may also request a credit card number, government identification number, or other financial information. We will then create an account number for you.

We receive and store any information you enter on our Site or mobile applications, or give us in any other way, including through email, telephone, or other communications with our customer service department. If you contact us for support, we will keep an internal record of what support was given.

We use your information to contact you regarding functionality changes to our products, our Site and mobile applications, new BlackHost services, and special offers we think you'll find valuable. If you would rather not receive this information, please see the "Updating Your Information" section below on how to change your preferences.

We may also use your information to present a co-branded offer with our partners or affiliates. If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy statement applies.

Our Site and mobile applications use cookies to identify you so you don't need to log in each time you visit our Site or mobile applications. The cookies are linked to your customer number, which is associated with the information in your account.  If you reject cookies, you may still use our Site and mobile applications, but your ability to use some features or areas may be limited.

Within our Site and mobile applications we and our partners, affiliates, and/or analytics or service providers use techologies such as cookies, beacons, tags and scripts to analyze trends, administer the Site and mobile applications, track users' movements around the Site and mobile applications, and to gather demographic information about our user base as a whole.  We may receive reports based on the use of these technologies by these companies on an individual or aggregated basis. 

As is true of most websites, we gather certain information automatically and store it in log files.  This information may include Internet protocol (IP) addresses, brower type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data.  We use this information gathered about you from our Site or mobile application to help personalize search results, diagnose problems with our server, and to administer our Site and mobile applications. We also gather broad demographic information from this data to help us improve our Site and mobile applications and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.

We also use tracking technologies such as:  CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes, attached to purchases at an item level, used to determine where within the application a product was added).  Our mobile applications automatically collect the device's operating system, phone model, app version, and device ID, and customer number.  We report this data back to our BlackHost web services.  These results are not shared with any third parties and are used solely for deciding when to retire SDKs/OS versions and to identify characteristics of major users so that we may optimize our applications and services for those user types. 

With your express consent, we may access and track location data from your mobile device in order to personalize results such as user favorite domain name selections.  We do not tie any personally identifiable information about you to any of the location tracking technologies that we use, and we do not track location data when our mobile applications are not in use.  You may withdraw your consent for us to use location data at any time by turning off the location services setting on your device.

This Site and our mobile applications contain links to other websites. Unfortunately, BlackHost is not responsible for the privacy practices or the content of such sites.  We encourage you to carefully read the privacy statement of any website you visit.

Security

We use security measures to protect against the loss, misuse or alteration of the information under our control.  When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information transferred to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security.

Sending Emails

We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links, as on our "About Black Host" page, to allow you to contact us directly. We strive to promptly reply to your messages.

The information you send to us may be stored and used to improve this Site, our mobile application, and our products, or it may be reviewed and discarded.

Third Party Service Providers

We may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, conducting contests or surveys, performing analyses of our products or customer demographics, shipping of goods or services, and customer relationship management. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, storing or using your personally identifiable information for any secondary purposes.

Google Analytics

We use a tool called “Google Analytics” to collect information about use of this Site, such as how often users visit the Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site.  Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information. 

Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site.  This cookie cannot be used by anyone but Google, Inc.  The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.

We use the information received from Google Analytics only to improve services on this Site.  We do not combine the information collected through the use of Google Analytics with personally identifiable information. 

Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Privacy Policy.  You can prevent Google Analytics from recognizing you on return visits to this Site by disabling the Google Analytics cookie on your browser.

For Website Builder Users Only

Website Builder incorporates the Google Places API.  Google's ability to use and share information collected by the Google Places API is governed by the Google Privacy Policy.

Supplementation of Information

In order to provide certain services to you, we may on occasion supplement the personally identifiable information you submit to us with information from third party sources (e.g., information from our strategic partners, service providers, or the United States Postal Service).  We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.

Contests/Surveys

From time-to-time, we may provide you with the opportunity to participate in contests or surveys. If you choose to participate, we may request certain personally identifiable information from you. Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose the requested information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code). We use this information to notify contest winners and award prizes, to monitor site traffic, and to personalize our Site.

We may use a third party service provider to conduct these surveys or contests. When we do, that company will be prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Targeted Advertisements 

BlackHost may display targeted, or interest-based, offers to our customers based on the products currently owned by the customer.  These offers will display as varying product banners.  There is no personal or geolocation information collected within these product banners to build a profile about your activities or that is shared with third party advertising companies.

We also partner with third parties to manage our advertising on other websites.  Our third party partners may use technologies such as cookies to gather information about your activities on this Site and other websites in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness.  If you wish to not have this information used for the purpose of serving you with targeted ads, you may opt out by clicking .

We also use a tool called TruEffect to place a cookie on our behalf.  This cookie collects anonymous data that helps us conduct targeted advertising and improve the performance of our advertising on other websites.  To opt-out of our use of TruEffect, click .

Please note that opting out of targeted advertisements does not completely opt you out of being served with ads.  You will continue to receive generic ads. 

Tell-A-Friend

If a user elects to use our referral service to inform a friend about our Site or mobile application, we ask the user for the friend's name and email address. BlackHost will automatically send the friend a one-time email inviting them to visit our Site. BlackHost stores this information for the sole purpose of sending this one-time email. The friend may contact BlackHost at mailto:hq@BlackHost.com to request the removal of this information from our database.

What Happens to my Personally Identifiable Information if I Terminate my BlackHost Account?

When your BlackHost account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in "deactivated" status on our relevant BlackHost databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.

Updating Your Information 

You may alter, update or deactivate your account information or opt out of receiving communications from us and our partners at any time. We have the following options for changing and modifying your account information or contact preferences.